The Problem

Break-fix IT is costing you more than you think.

Every time something breaks and you pay per incident, your IT provider has zero incentive to prevent the next problem. Managed IT flips that model — we take on the risk, so keeping your systems running is in our best interest.

What You're Comparing Break-Fix IT Managed IT (Pathfinder)
Monthly costUnpredictableFixed, per-user rate
Response timeBest effort15-min guaranteed
Proactive monitoringNo24/7
CybersecurityCharged separatelyIncluded
Strategic IT planningNoVirtual CIO included
Incentive to prevent issuesNoneFully aligned
What's Included

Everything in one flat rate.

Unlimited Help Desk

Call, email, or submit a ticket as many times as you need. No caps, no per-incident charges.

24/7 Monitoring

We watch your network, servers, and endpoints around the clock — and fix issues before you notice them.

Cybersecurity

Endpoint protection, firewall, email security, MFA, and dark web monitoring — all included.

Microsoft 365 Management

Licensing, configuration, mailbox management, Teams, SharePoint — fully handled.

Backup & Recovery

Automated local and cloud backups with tested recovery procedures. We verify your backups actually work.

Predictable Billing

One flat invoice per month. No overtime charges, no emergency call-out fees, no surprises.

How It Works

Up and running in 4 steps.

Step 01

Free IT Assessment

We audit your current setup, document your systems, and identify risks at no cost and no obligation.

Step 02

Proposal & Onboarding

We provide a flat-rate proposal. Once approved, onboarding takes 1–2 weeks with zero disruption.

Step 03

Monitoring Goes Live

Our remote monitoring tools are deployed and your team is briefed on how to reach us.

Step 04

Ongoing Partnership

Monthly check-ins, quarterly reviews, and a named account manager who knows your business.

Common Questions

Managed IT FAQs.

Our managed IT services are priced per user per month. Rates typically range from $80–$150/user/month depending on the service tier. We provide a fixed quote after a free IT assessment so you know exactly what to budget.
Most businesses are fully onboarded within 1–2 weeks. We handle everything — documentation, tool deployment, and training — with no disruption to your day-to-day operations.
Critical issues receive immediate priority. We respond within 15 minutes during business hours and offer after-hours emergency support for critical system failures.
Yes. We work with whatever systems you have in place and manage vendor relationships on your behalf, including internet providers, phone systems, software subscriptions, and hardware suppliers.
We typically start with a 12-month agreement, which allows us to invest fully in your IT environment. After the first year, you have flexibility to adjust or renew. We're confident you'll want to stay.